Technical Support Channels
A One–Hour Support Ticket Response Time Guarantee
We provide a 1–hour response guarantee for every trouble ticket or email that you submit to our client support team. We’ll rapidly respond to all the standard enquiries and forward right away the issue to our system administrators if any further assistance is needed. If you make use of the Admin Services package, we will execute any of the included server management services at a time that has been agreed upon upfront.
An Excellent Support Service
Our tech support staff will be online for you 24/7/365 should you need help while working with the Web Site Control Panel or with any of the applications that we pre–install for you on the server. And if you need help tackling the standard administration tasks on your dedicated web hosting server, you can take a look at the Admin Services package, which includes backup hard disk storage space, weekly OS updates, troubleshooting and installation procedures, server monitoring and restarting services, etcetera.
An Easy–to–Navigate Help Section
We have provided our Web Site Control Panel with an in–depth knowledge base, which offers extensive explanations of its features and functionalities. Besides, we have shot in–depth video tutorials that will further teach you how to carry out a certain operation or solve a frequently encountered issue. All the instructional articles and the video tutorials are readily accessible from every Web Site Control Panel section through the Help and Videos buttons situated in the upper right corner.