If you’ve ever got any queries connected with the hosting service in general or if you experience a problem with your sites, you’ll need to touch base with the respective hosting provider’s customer support team. It may not make a difference how swiftly they will reply if you’ve got a general query, but an issue like a bungled app update, for example, may lead to your website becoming damaged or inaccessible online. And the longer you wait for the support team to assist you, the longer the website will be inoperational. In case you offer services or goods online, any outage will affect your site in an unfavorable way and you may lose existing or potential clients. Many web hosting providers, particularly resellers, reply to emails and support tickets within twenty four hours, but in the electronic world this is way too long, as customers will hardly ever come back to a site that isn’t functioning correctly for a lengthy period of time.

One-Hour Response Guarantee in Cloud Web Hosting

Our guaranteed max reaction time for any trouble ticket that you submit or any e-mail that you send is only one hour, even in case you contact us during weekends and public holidays. Irrespective of the nature of your issue or inquiry, we’ll lend a helping hand instantaneously and will provide you with the required info to sort out any problem with your websites. The real reaction time typically does not exceed fifteen-twenty minutes, which means that you can forget about waiting for hours and hours on end to get a problem resolved or what’s even worse – waiting around one whole day only to obtain a reply that more info is necessary whilst nothing’s fixed. We’ll give you assistance without delay because we understand exactly how expensive time can be in the dynamic electronic sphere. The one-hour reply guarantee is valid for any billing or technical query that you may have with regard to our Linux cloud web hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our help desk support team representatives will be at your service all the time and they will answer any support ticket that you open via the web hosting Control Panel within one hour max. The response time is guaranteed regardless of whether you have a generic question with regard to your semi-dedicated server or you confront a certain obstacle and for most issues you will not have to wait even that long. No matter what the essence of the issue is or what time of day or night it is, we will be there to assist you, as we are available 24 hours a day to address any technical, billing or general issue. In case you get in touch with us about anything that’s within our capabilities, we’ll solve it before we answer, so you won’t have to wait for hours or days while the problem continues. If there is something that you have to do on your end, we’ll supply you with the needed info – what workable solutions to try out, what actions to take, etc.