When your hosting provider offers live chat support, you are able to speak with a representative live and find out helpful info or get an issue resolved in a timely manner. The key advantage of using chat as an alternative to calling to consult with a live person is that you'll need just a computer with web access, therefore you will not pay any rates if you are in a different state or country. In addition, it'll be a lot easier to copy and paste information such as domains, usernames or error messages i.e. details that are sometimes hard to provide to the other party on the telephone. The live chat is also a considerably quicker way to contact your web hosting provider's support team in comparison to using a ticketing system. What's more, if some issue requires more time to be resolved, you can do something else entirely while you wait for guidance on the live chat, so that you will not waste time - something that is impossible in case you are on the phone.

Live Chat Support in Cloud Web Hosting

As we consider the fact that a number of situations are quickly resolved when you talk with a live person, we offer a live chat service for all of our potential and current clients. The chat is accessible every day and our support agents will help you with a wide range of questions and issues. In case you aren't our client yet, you're able to learn more about our cloud web hosting packages and the hosting environment in general so as to make sure that your sites will function efficiently on our servers. In case you already have an account and you've got some questions or you experience any problems with some of our services, you'll be able to join us on the live chat and we will provide the necessary information or assist you to troubleshoot the problem. You will need to open a trouble ticket for some issues which need longer time or the assistance of a sysadmin, but for the majority of standard problems you will receive help right away.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we supply is accessible every single day, even on holidays and weekends. It's the most effective way to learn more information about our Linux semi-dedicated services if you do not have an account yet or to have some problem resolved if you are a client and our customer care agents will help you right away regardless of the time of the day you join our chat. In case you're unsure which package is more appropriate for your websites, if you need advice whether you should order a certain upgrade and how to order it or in case you have difficulties setting up an email account on your machine, you are able to get in touch with us and we'll give you the necessary details right away. The live chat is accessible even after our telephone lines go off for the day, so when you have an account with us, you can be certain that you'll always receive prompt assistance with any kind of question or issue that pops up.