Integrated Ticketing System in Cloud Web Hosting
With a cloud web hosting from our company, you’ll never need to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can seamlessly access any support ticket while you’re browsing your website files or updating different settings. The ticketing system is being monitored 24x7 by our customer service team members and the ticket response time is no more than one hour, but it rarely takes more than 20 minutes to obtain assistance. Unlike other web hosting companies, we don’t charge more for using the ticketing system, so you can contact us as often as you want and ask for information concerning any billing or technical problem. Besides, you can read a variety of educative articles, which will help you solve the most commonly encountered issues on your own.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve opened a semi-dedicated server account with our company and you’d like to contact our client support staff representatives, you will be able to post a support ticket directly from your Hepsia Control Panel instead of using a totally different client support platform like you’ll have to do with most hosting providers on the marketplace. Our integrated ticketing system will permit you to post a new ticket without any difficulties and to browse through older tickets using a smart search filter. In addition, you will be able to read the applicable knowledge base articles that our system will present you with based on the category that you choose for your new ticket. You can carry out all the abovementioned operations without logging out of your Control Panel at any moment, which implies that if you confront any complication or have a query, you can get in touch with our support engineers and resolve the problem at hand within the hour via a single support platform.