In case you’ve bought a web hosting package and you have some questions associated with a given feature/function, or if you have run into some issue and you require assistance, you should be able to contact the respective help desk support staff. All web hosting companies use a ticketing system regardless of whether they offer other ways of contacting them along with it or not, due to the fact that the quickest way to handle a problem most often is to send a ticket. This form of correspondence renders the responses sent by both parties easy to track and allows the customer support team members to escalate the problem in the event that, for instance, a server admin needs to get involved. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which goes to say that you will need to have at least two different accounts to contact the support staff and to actually administer the hosting space. Incessantly switching from one account to the other may sometimes be a bore, not to mention the fact that it requires a long period of time for most hosting providers to reply to the tickets themselves.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from our company, you’ll never need to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can seamlessly access any support ticket while you’re browsing your website files or updating different settings. The ticketing system is being monitored 24x7 by our customer service team members and the ticket response time is no more than one hour, but it rarely takes more than 20 minutes to obtain assistance. Unlike other web hosting companies, we don’t charge more for using the ticketing system, so you can contact us as often as you want and ask for information concerning any billing or technical problem. Besides, you can read a variety of educative articles, which will help you solve the most commonly encountered issues on your own.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve opened a semi-dedicated server account with our company and you’d like to contact our client support staff representatives, you will be able to post a support ticket directly from your Hepsia Control Panel instead of using a totally different client support platform like you’ll have to do with most hosting providers on the marketplace. Our integrated ticketing system will permit you to post a new ticket without any difficulties and to browse through older tickets using a smart search filter. In addition, you will be able to read the applicable knowledge base articles that our system will present you with based on the category that you choose for your new ticket. You can carry out all the abovementioned operations without logging out of your Control Panel at any moment, which implies that if you confront any complication or have a query, you can get in touch with our support engineers and resolve the problem at hand within the hour via a single support platform.