The availability of the customer and tech support that a cloud web hosting company offers can tell you a lot for the services that they provide as well. In case you are allowed to use only emails or tickets, you have most likely found some reseller not the actual web hosting provider. When this is the case, you'll have to wait for several days in order to get a problem resolved as your reseller may not be checking their communication regularly or they may need to contact the true hosting company for additional assistance. When the provider provides you with several ways of communication with quick response time available anytime, they are most likely the top provider, not just a reseller. So you'll get prompt assistance and high quality support because they'll have direct access to the servers where your account is. Whatever the problem - technical or sales, it is generally better to get hold of your hosting company directly using your favourite method of communication.

24/7 Customer Support in Cloud Web Hosting

We provide 24/7 customer, billing and technical support for all our Linux cloud web hosting. Even if you are not our client yet and you have some questions, we will assist you in a timely manner and provide you with the necessary info, so as to give you a choice to make an informed decision when you buy your new web hosting account. We're available at any moment, including weekends and holidays, and we provide you with numerous options for communication to contact us - phone, live chat, e-mail messages and support tickets. To make things easier for you, we have multiple telephone numbers worldwide, therefore you'll be able to call the one that is closer to you. The max response time for the e-mail messages and the tickets is 1 hour. The regular response time is no more than 15-20 min, so you can forget all about waiting for days and nights to receive assistance for some task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you select, you'll be able to reap the benefits of our 24/7 support services even on official holidays. All your websites will be available constantly and so will we. With numerous contact options, you'll be able to choose the best way to contact us and inquire about our services if you do not have an account yet, or ask for support in case you're already among our customers. You can give us a call, have a chat with a live consultant, send an email or open a ticket from the Help section of your Hepsia hosting Control Panel. The previous two options feature 1-hour answer time guarantee, although it rarely takes over 20 mins to get assistance regardless of the nature of the trouble. Using our customer and tech support services, we will be there for you whenever you need us, not several days later.

24/7 Customer Support in VPS Hosting

In case you have a Virtual Private Server from us, you will be able to get in touch with us 24/7 for any kind of server-related issue or forany issues and questions with regard to the pre-installed software the server comes equipped with. In case you haven't bought your virtual private server package yet, you can find out more about our services by giving us a call or via our live chat service. For more tech issues, you will be able to send an e-mail or open a trouble ticket through your billing Control Panel and you will get support within less than one hour regardless of the time of the day, even on weekends and holidays. The actual answer time in most cases doesn't exceed half an hour. If you're looking for assistance for third-party software, you'll be able to use the Managed Services upgrade that you can add to every single VPS plan and our admins will assist you with any installation or troubleshooting problem you may have experienced.

24/7 Customer Support in Dedicated Web Hosting

All the dedicated server packages that we provide feature 24/7 support via different means of communication and with a one-hour maximum answer time guarantee. When you want to find out more about the plans or you have various billing or general questions, you'll be able to phone one of the local numbers we have around the world or you can use our live chat support and talk with a live representative. For solely tech matters that require the help of a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you could send an email, as these channels are more appropriate to keep track of a specific issue. The answer time for them rarely surpasses 30 mins, so that you can forget about having to wait for a whole day so as to receive assistance. Our support service is available for all server-related matters, and the pre-installed software. In the event that you need help with third-party apps, you may consider acquiring the Managed Services upgrade that we provide for all the packages.